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Customer & Community Support Leader

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Expertise

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Support Operations and Management

knowledge creation and managementK

Knowledge Creation and Management

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Support and Issue Management

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Community Management and Moderation

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Onboarding and Success

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Writing Portfolio

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book(ish) humans

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Webinar: Getting Started with Clubhouse

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Product Training

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Homeroom with Sal Podcast

Recommendations

An excerpt from a recommendation from a manager: "Steph is incredibly badass and not hiring her is the biggest mistake you will ever make in your professional life."I

Incredibly Badass and Invaluable

Excerpt of a recommendation from a manager: "Steph is an incredibly driven, competent and knowledgeable support leader. They have a knack for approaching problems with genuine empathy and curiosity, bringing a seemingly endless supply of tenacious compassion for users and support teams."A

An Incredibly Driven, Knowledgeable Support Leader

Recommendation from a coworker: "Steph's work and perspective are SUPER valuable. She asks very good questions that make the team better and she's a resourceful and excellent problem-solver. She's brought much-needed process, organization, and structure to everything she's intersected with. She is an asset."A

A Resourceful and Excellent Problem-Solver

Recommendation from a coworker: "Stephanie is the queen of empathetic, compassionate support. I was so lucky to have her as a coworker and mentor at ProTrainings. She taught me everything I know about writing and maintaining an effective knowledge base. She's a blast to work with, always supportive of her team, and has a great attitude."Q

Queen of Empathetic, Compassionate Support

Happy Customers

Graphic with review from a happy customer: "Awesome Apple Sauce!! Great customer service from the whole team...biggy props to Stephanie [who's] been very helpful… #woot #woot"B

Biggy Props

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Friendly, Fast, Accurate Support

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A Feature of Your Excellent Customer Support

Graphic with review from happy customer: "Stephanie's response covered all the bases of excellent support as far as I'm concerned!"C

Covered All the Bases of Excellent Support

Graphic with a review from a happy customer: "Stephanie was great. I wasn't expecting to receive a free account. Stephanie was friendly, responded quickly, and exceeded my expectations of what I would get. I am highly satisfied."E

Exceeded My Expectations

Graphic with a review from a happy customer: "Steph really helped me out…give her a RAISE!! Thanks so much."R

Really Helped Me Out

Graphic with a review from a happy customer: "Stephanie you were amazing! Thank YOU for all of your help and for sending what I needed to [my company] for me!"W

What I Needed

Graphic with a review from a happy customer: "I really appreciate you coming online and helping me out with this you totally made my day and were fantastic fast and very accurate. I honestly appreciate representatives such as yourself. I hope you have a wonderful evening and once again thank you very much"T

Totally Made My Day

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Excellent Support, Excellent Hair

Graphic with a review from a happy customer: "Stephanie went above and beyond in helping me locate a missing receipt. Thank you for providing excellent customer service!"A

Above and Beyond

Graphic with a review from a happy customer: "Mrs Lundberg, was Awesome when we spoke yesterday, she was knowledgeable and very helpful with answering all my questions and concerns, I had. I just want to thank her for keeping her word and helping me, as she said she would Today. Mrs Lundberg again Thank you."K

Kept Her Word

"I have had some real struggle getting to a site where I could [get what I needed for my job]. The help I received today was very helpful and so fast I'm amazed... Great big thank you to Steph for getting me where I needed to be."S

So Fast I’m Amazed

Graphic with a review from a happy customer: "I got more information than I asked for and I am so glad I did. Very useful. Thank you!"M

More Than I Asked For

Graphic with a review from a happy cusomter: "This gal was WONDERFUL. Can't say enough good about her manner and her helpfulness."C

Can’t Say Enough

Graphic with review from a happy customer: "I honestly didn’t expect a response considering the nature of the feedback, but received one really quickly. Keep rocking it!!!" --C.K

Keep Rocking It

Graphic with a review from a happy customer: ""Thank you very much for your detailed explanation! We appreciate your friendly service."D

Detailed, Friendly Service

Graphic with review from a happy customer: "The first answer was excellent, but to get a follow up after I would assume the ticket was closed is a little unheard of! Thank you for looking out. I am currently looking at the first solution, but more is better! Thanks a ton."T

Thank You for Looking Out

Graphic with a review from a happy customer: "Stephanie was courteous and professional! She went out of her way to answer my questions and did her best to speak to my concerns."C

Courteous and Professional

Graphic with review from a happy customer: "Thank you, I really appreciate the insight and the top notch response rate :-)"T

Top Notch Response Rate

Graphic with review from a happy customer: "Stephanie was more than helpful with me today. She was very patient, pleasant and persistent with making sure she got me the information I was needing despite my stubborn e-mail. I look forward to future business with your organization. Thank you!"P

Patient, Pleasant, and Persistent

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Happy Converts

Graphic with a review from a happy customer: "Ms. Stephanie was fantastic and quickly resolved the issue with grace."R

Resolved the Issue with Grace