Steph is an incredibly driven, competent and knowledgeable support leader. They have a knack for approaching problems with genuine empathy and curiosity, bringing a seemingly endless supply of tenacious compassion for users and support teams.
“Steph’s storytelling and narrative abilities captivate audiences ranging from entry level agents to executives and c-suite members. They serve up critical perspectives that would have otherwise been lost consistently and which come from many years of experience in the support profession. They handle the role of complex, technical expert and servant leader with ease.
The passion and enthusiasm Steph brings carries a microscopic level of attention to detail in their work. Their follow through and self-starting nature will no doubt showcase a polished and well-researched approach. After knowing Steph within the Support Driven community for over 5 years, it was a huge highlight of my career to have the opportunity to manage them. You will have a hard time finding a support leader as compassionate and experienced as Steph. Anyone lucky enough to catch their attention and invest in their skills will no doubt see the benefits tenfold.”