About

Stephanie’s core value: helping people, wherever they are, to get the tools and information they need to succeed.

Stephanie (also known as Faile) has been a Customer Support professional for over 6 years, and prior to that worked in an eclectic mix of fields: public service, emergency preparedness, public affairs, media, healthcare, retail, business, and education. This varied experience has brought a breadth and depth to her skills in Customer Support, but also has a common theme that speaks to Stephanie’s core value: helping people, wherever they are, to get the tools and information they need to succeed.

She firmly believes in Customer Support as a professional discipline that one can study and grow into throughout their career, and she’s very active in Support Driven, “an online community of more than 5500 members who care deeply about Customer Support.” She enthusiastically encourages anyone interested in a Support career to join her there.

In addition to being a Support nerd, Stephanie is pretty much just a huge nerd in general. She grew up in fandom spaces, learning how to live and interact online and hand-code old websites to showcase her fanfiction. She has a mean coffee habit, which fuels her reading, knitting, and cross-stitching hobbies, and she has entirely too many lego sets.

She currently lives in Southeastern Virginia with her husband and 4 children, and is learning how to play Dungeons & Dragons with her 2 oldest kids in between trying to keep up with her youngest 2 kids on their bikes. Send more coffee.